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Product WarrantyWarranty
If an item carries a warranty beyond 30 days, it will be stated in the description. All warranties are handled by us, FastTwitch Enterprises, LLC, dba Carbon Concepts. We are a US company and will handle the claims for you.
If you believe that you have a claim, you will need to fill out the warranty claim form and submit the information to us as well as pictures of the damage. We will assess the damage and will have a response back to you within 3 business days.
In no way do we reimburse for products that have been abused, neglected, improperly installed, or for cosmetic blemishes.
Items Purchased on eBay or Auction Sites
Occasionally we will offer overstock or clearance items on eBay. Sometimes we do it to help encourage sales and business. eBay offers great customer protection in addition to the use of PayPal. However, do to the discount nature of eBay or other auction sites, unless it is a frameset or wheelset, these items will not carry a warranty.
It is our intent to always state this in the eBay listing. So consider this before bidding. It is also the reason that you will find some items cheaper in our on-line store rather than eBay.
If you have any questions, please contact us at info@carbonconcepts.com
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